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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify training needs.
   • Identify training needs of team member based on performance and organisational requirements.
   • Determine opportunities for on-the-job training and plan time and resources to conduct training.
   • Refer identified training needs outside of own level of responsibility to relevant personnel.
2. Conduct on-the-job training.
   • Select appropriate training methods relevant to the training needs.
   • Follow organisational training plan and guidelines as required.
   • Demonstrate task in sequence providing clear instruction and basic steps for task completion.
   • Provide opportunities for team members to ask questions; provide answers and additional information as required.
   • Observe team member practise the task under supervision, and provide guidance as required.
3. Review team member performance.
   • Question team member during performance to verify capacity to correctly complete task.
   • Observe team member carry out task unassisted to determine if further training is required.
   • Provide constructive feedback on task performance.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow organisational policies and procedures for task completion to provide on-the-job training for two different team members involving two different routine frontline tasks

for the above on-the-job training sessions:

identify training requirements of the trainee

demonstrate and communicate task requirements

observe trainee completing task and offer guidance and encouragement

evaluate trainee performance and provide feedback

communicate organisation requirements for task completion:

expected standards

expected timeframes

relevant policies and procedures.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for task completion

basic principles of on-the-job training:

listening to trainee

observing and evaluating trainee competency

providing feedback

techniques for informal on-the-job training:

communication

guidance and feedback

training methods:

demonstration

shadowing

explanation

questioning

common learning styles and techniques for catering for various learning styles.

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